We have separate designations in our support for such issues so i cannot speak to OP's individual case however usually such cases can be resolved when corresponding proofs are provided like signing a transaction from a previously used address to duckdice that isn't from an exchange with other corresponding proof. it would be an unusual situation where KYC is required however since such amounts are involved and associated with the account it's not impossible.
again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold (against our terms of service) or 'loaned' too then try to gain access to it and then try to obtain bonus funds through negotiation and then use public platforms to make accusations in an attempt to increase pressure on us for nefarious purposes.
I am not saying OP is doing this, but I would say it's a common problem across casinos and thus why it can take longer than a genuine person would like to ensure we are absolutely returning an account to the correct person.
again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold (against our terms of service) or 'loaned' too then try to gain access to it and then try to obtain bonus funds through negotiation and then use public platforms to make accusations in an attempt to increase pressure on us for nefarious purposes.
I am not saying OP is doing this, but I would say it's a common problem across casinos and thus why it can take longer than a genuine person would like to ensure we are absolutely returning an account to the correct person.
This is a fair response. I once worked in a customer service setting designated in unlocking accounts that have went dormant for months, or are VIP accounts (in a retail setting) that has a lot of perks and bonuses. Every now and then we will have some random bloke claiming to be the owner of the account, says they forgot their password, emails and all that stuff tied to unlocking the account. However, they have some IDs that can provide verification that they are indeed the true owner of the account. I guess since this is related to cryptocurrencies, it would only be fair if a signed message from previously used address is obtained. However, knowing the habits of a lot of people in crypto today, it is possible that the original account holder may have used exchanges to transfer funds to and from the gambling account.. but who knows?
I would say a few days in such a case isn't a fair amount of time to make public accusations that are not well evidenced but it seems the norm for us here, we provide a good and clear service and fringe cases like this are the ones that appear on the forums and not all are genuine (again, not making claims about OP i really am going into this blind but there is a pattern out there that is clear to see of and i might need more coffee 
)
Bobstone,
DuckDice Live Support
)Bobstone,
DuckDice Live Support
Given how things are mostly online nowadays, I think OPs concern regarding turnaround times in-between emails is just valid. Fast replies are needed in these kinds of requests as it gives the OP and you a lot more time to discuss things if there is a constant and timely stream of messages between each parties up until the issue is resolved.