Have you tried to find similarities of writing style between this user and previous suspected forum members? I just checked the post history of nomercy33 & richardo3o and found a common thing in their writing style. They didn't used the punctuation properly, and they rarely capitalised the necessary words. OP is doing the same thing now.
Well, we like to be fact-based do we not I suppose such is perhaps in the subjective area, but as i say, it's a methodology that is attempted time and time again not just in our casino but across the business sadly
Whether OP is or isn't doing this is by the by to my comments i guess but that was a very particular good example of why we have to be so careful.---
as to regards on being quick and efficient in communication being a must, of course, you're right
it's always the goal just I can't speak to this individual case as I do not handle account security personally, as I've been made aware he's been given all the relevant information as stated earlier as to what we will require for proof of ownership and as said KYC isn't really always one of the things that can help such a case as pointed out by other posters and as another poster also stated i am aware it's not always so easy like for example depositing directly from an exchange to do so but it's why it's very important in all areas of net life to protect your data and accounts carefully so such situations like this can be avoided when genuine. ----