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They have requirements that needs to meet by the OP firt before they release the account and give it back to the rightful owner. The critical requirement here are the signed message of the OP from his wallets. About that, according to him, he lost his phone, and does not have any back-up keys to recover the wallet accounts active to his phone. Clearly, thia is his big fault. If only he can provide proofs that he owns and currently using the wallets associated with the deposits then he'll be good. However, that is not the case.
i am all ready to provide all kind of proofs and i am so calm with these guys, as i am feeling they are kind of small site admins, who can't make it run smoothly and friendly with users, and now they told me to waite to waite tll 3rd jun 2023, as they are celebrating Christmas 🤔 how professional and how serious they are in such cases.
They have seriously decided to celebrate Christmas if they assign such a distant date for resolving your problem, six months of holidays is a dream job of course it's just delaying time if they put it in the back drawer.