yes i answered, and they are not replying to my email anymore as they said they are on Christmas holidays, but i never heard of holydays on support center's, specifically when its come online casinos
Casino supports indeed has a holiday especially on the technical team or security team. Casino just leave few live customer support online to address all the general concerns but most of the high level issue leaves pending during this holiday. Casino worker is still a human that has a life. Just wait patiently until there support is fully operational again. You are the one who have the issue during the Christmas and year end break so dont blame your timing to the casino holidays.
We have your back in case they still ignore you next year but you should gave them time same as yourself to enjoy this holidays.
i said when its come to online casinos, mean physical casinos are totaly close on holidays and no one is facing issues but gere they are online and they fully operating during holidays but they are making me awaiting for long.