As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.
If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.
If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.
Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.
Bobstone
DuckDice Live Support
what make you think that i am not the owner, while i am all ready to provide proof of my ownership.
before they asked me to Creat another Account where they can transfer my bonuses,
then yesterday they asked, Whats my Expectations are (how much you expecting in bonuses).
you guys this better then everyone here that i am owner but you taking advantages of me being stuck.
i wish i was knew it before that all 5 stars reviews are can be fake..... 😔
i have created a flag against them if you guys think they are playing with me please support my flagin my opinion, what makes you think that you are not the owner of the account is that it is difficult to imagine that someone who plays with a lot of money in a casino, just plays on the phone and does not keep the password on the computer, on the flash drive or in a notebook, another point crucial is that it's hard to imagine that a person who spends a lot of money in a casino and stays there for a month or more (I don't know exactly how long you've been without accessing your account) when they advise you to create another account, they say that they don't have any more money to continue playing, the person declares that he is bankrupt, so that person wants to recover the account because he believes that he has to collect the weekly and monthly bonus
But that's the point, the modus operandis of the casino account sellers' operandis consists of selling VIP accounts to people, the customer when buying the account, aims to collect weekly and monthly bonuses at the casino, the customer would not be buying an account for playing with a lot of money at the casino, he just wants the benefits of the bonus, and as you specifically said that your purpose in getting your account back was because you want to collect the bonus so that in itself can be seen with someone who bought an account
why you think i bought an account with money to claim to money? you didnt read completely what i said before, if i wasn't the real owner why would they ask me "how much money you expecting in bonuses" they know i am real owner, but they keep ignoring me for no reason.