Note: We have just launched the no deposit bonus feature and are still testing it. This may lead to temporary delays in withdrawals, however these delays will not affect customers who registered before 19 December. Withdrawals will be made no later than Monday.
Looks like this testing affects withdrawals for us who registered before 19 December. And "Neodice typically replies in under 4h." is slow, when a problem arises, no one wants to wait so long for a support response. In my case, the waiting time was even longer than that... I guess that should be faster for a better experience.