Considering this is a Bitcoin developer we are dealing with, they are going to take this matter very seriously. It's not like he's going to get stonewalled by endless layers of customer support bots & human reps like us ordinary plebs do...
I admit that I haven't fully grokked all the details about this so I'll be investigating more about this event.
lol you are right though, the only reason Luke is getting so much assistance and help (which I am happy about) is because he is a high profile individual. I've seen countless threads online where similar things have happened albeit with much less BTC and it is not taken seriously.