Our support agent explained to the user that his deposit would be returned in full, and his account would be closed. We simply do not wish to accept business from anyone who abuses our platform, which was explained to the user.
No explanation has yet been given about the abuse. Still no response to my emails. It's been 24 days.
Why are they not replying to your email? One of their representatives replied to you in this thread and analyzed your situation in detail. Your bet history provided in the OP shows that you won a few heavy weight bets. But your issue is actually with this game provider as explained by Chips.gg. Because you cheated in the game. Now it has become a serious situation, because Chips.gg cannot provide all the proofs of how they caught you due to security reasons.
Now you have to prove this by presenting proper evidence, that Chips.gg is not refunding your dues with unfair decision.