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support send me another massege and told me that they have my old KYC documents and they will cross match it
One thing is missing for me here. If Duckdice has your documents with which you did the KYC verification, it is enough for you to send the same documents from the new e-mail and the case should be clear. However, Duckdice does not confirm that this account did KYC verification.
The question is, does Duckdice actually have KYC documents or not?
to the krito i think he is from support team of duckdice.io as well.
Yes, he is from Duckdice support team
... I'm one of Duckdice's Support members ...
Nop they don't have as they did not asked me before for verification, while stake.com was having my documents.
and since they was claiming they have documents i was all ready for cross matching