Thanks to Ico and NeoDice for solving my issue, I honestly didn't expect a quick response. I believe this is a positive sign that NeoDice is ready to handle good in some problematic situations.
They listened to your complain and manually checked your case before resolving it for you. It's very friendly customer support that will help Neodice in a long term for their business.
I can't say exactly what Neodice did before giving a first restriction on your account but usually platforms have two mechanisms to do such things: automatically and manually.
Both automatically and manually approaches can have inaccuracy but if their team are opened with customer appeals, and handle cases manually well, they are still a very good casino.