Bitcoin banking is more secure than normal banking, because you are the only one that has access to your personal wallet but in normal banking customer cares can login into your bank account without you're notice and use your money for any kind of businesses.bitcoin banking is more reliable than normal banking because money that is in your normal banking can be deducted or withdrawal without you're notice but that can not happen in Bitcoin banking everything happens with your authorization.
Customers care has limitations to what they can do on customers dashboards, not they cant move some details but not all of them. In banks, there are different kinds customers care, the ones that attend to customers at the basic level, these ones only collect your problems and transfer them to the right place for solutions and the main customers care who have access to the main data base. They are usually train though there are cases where they have stolen users money and later caught because you cant fool the banks themselves because they know what they are doing, they know when their staffs steal peoples money.
Bitcoin and banks both have security concerns, bitcoin depends on the owner while the bank depends on their self which is not safe, bitcoin above every other financial institution but you have to be vigilant about keeping your seed phrase safe.