I've seen many casino who have been abused because of promotions and those abusers are somehow creative on how they do things. Multi accounting is one of the most common thing they are doing and passing on certain verifications are the one that makes them creative. Casinos have precautions for those abuse such as using bitcointalk accounts for claiming those bonuses but sometimes there are still abusers who get pass those precautions .
Casinos are generous with promotions and bonuses for users but they are easily to be abused by farms.
Multi accounts and farms want to exploit casinos with free spins, faucets, bonuses but I am sure casinos since beginning do have plans and tools to detect suspicious cheating. They have rules in Terms of Services and FAQs about illegal multi accounts too.
After detecting these things, they will use ban hammer legally on abusers.
Btw I'm glad that you have recovered and unlocked your account with them. icopress their signature campaign manager also did his best as a bridge for contacting neodice team. The support team seems acted fast and this can contribute to the reputation of neodice.
Me too. Glad to see Neodice team resolved this appeal very fast and appropriately. Their reputation is maintained well and even can be increased after this one. It is good for their business and I am so curious to see their next signature campaign with new products.