Update
Hi guys,
Thanks again. To answer your questions I wrote them a long email summarizing the situation, they had a lot of documents, sufficient I think to justify my income and that I did not do any multi-accounting. Everything was done within the rules and in accordance with their terms of use. Maybe posting here helped me, I can't confirm.
Otherwise, yes I was able to withdraw without problem. And to clarify why I deleted my previous message, it's just that I found my message a little aggressive under frustration, and I had suspicions of Scam.
But they proved that this was not the case and in return in good faith I decided to remove the message. And I certify that they never asked me, I did it myself.
On the other hand, I would like them to delete all the documents I sent them, at least for level 4, because they are confidential documents and can be reused fraudulently if there is a leak or a hack.
-cut-
I just wanterd to say thanks for coming back to tell that issue is resolved, many people wouldn't see any need to do that after their issue gets solved.
I think that most of the people in here too have their issues solved already, but we never hear about those because people aren't interested to tell that they were frustrated.
They just disappear after having a rant.
So i am happy for you and i wish you luck on your gambling.