I decide to upgrade to "trusted" status:


I sent them documents physically to obtain "Trusted status":

(Note, that post office index was written properly)

The post said that it delivered:


And I asked them to increase limits to the level of "Trusted" account:


Within 5 days (as they promised)

I received no response.

Today I also send the request to support (but earlier thay said that they are not an AML team and will not answer for it)