Because they are crooks.every criminal scum is collected on Curaçao.
We are licensed and have always put our player satisfaction first.
However, in instances where players or groups attempt to defraud us, we must take the necessary steps to protect ourselves. Moonbet is a community-owned and founded Web3 Sportsbook and Casino, so anybody that attempts to defraud our platform is stealing from our community members.
NEW UPDATE. Today is January 9th. I STILL DID NOT RECEIVE A RESPONSE ABOUT MY VERIFICATION. THEY STILL HOLD MY MONEY AND IGNORE ME. I think Moonbet are just scammers. THAT'S ALL. My patience is over
Slow reactions is not enough to be able to accuse someone of scam.
The more so that most websites use external services to verify identity, so in this case it is fault of "partners" that are working slowly.
In this case, Moonbet devs should consider changing partners for verification.
You, however, will just have to be patient, because from what the Moonbet representative wrote, they have a very strong basis for doing a thorough investigation. Check their ToS carefully how much time they have for this, but usually it's a month, sometimes even two.