Update
Hi guys,
Thanks again. To answer your questions I wrote them a long email summarizing the situation, they had a lot of documents, sufficient I think to justify my income and that I did not do any multi-accounting. Everything was done within the rules and in accordance with their terms of use. Maybe posting here helped me, I can't confirm.
Otherwise, yes I was able to withdraw without problem. And to clarify why I deleted my previous message, it's just that I found my message a little aggressive under frustration, and I had suspicions of Scam.
But they proved that this was not the case and in return in good faith I decided to remove the message. And I certify that they never asked me, I did it myself.
On the other hand, I would like them to delete all the documents I sent them, at least for level 4, because they are confidential documents and can be reused fraudulently if there is a leak or a hack.
We are human so we understand that when you feel under pressure then you may do or say things that you may later regret, but as long as you recognize your mistakes and you correct them in the future then it is fine, now it seems it took more than a month to resolve this issue so this makes even more understandable your situation as many people are very nervous due to all the scams and crashes we have seen recently, but your situation has been finally fixed and that is what matters at the end of the day.