Im kind of in the same boat as you guys. I made a withdrawal request (I have made withdrawals before) and was asked to do a KYC. I have been trying to do the KYC but they seem to have an issue with their interface on their website so I can't submit the KYC.
I reached out several times and have communicated with them but they can't seem to offer any solution after two days.
Is it only me or have any of you been asked to do a KYC?
I've been waiting 5 days for a large withdrawal as well but haven't been asked to do KYC yet.