This particular device I have been given to people that before you register in any Casino platform or any gambling website you have to study and the understand exactly the rules and the regulation of that particular platform and follow them accordingly any issues because during problem it is very hot for a particular website to respond to you at appropriate time so you have to be careful really registration so that you will not go into that trouble or problem
When I start to play casino first I register and I pass KYC procedures because I am working only with licenced casino. When I pass KYC I see how support service work and how much time to get to pass KYC. If I do not have problem with KYC I do not have problems with casino because all casinos are interested not to have many problems with users.
A hand full of questions and complaints have gotten answers to their problem from this thread, and as it may be this one will also get a response if the right channels are followed.
Aside from making you complain here also make sure you use the support on their site to raise a ticket about your issues so that the admin could escalate the issues if the problem is left unresolved.
You can raise a scam accusation on the reputation board with all the necessary evidence to show how the coinplay team scammed you.