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I thought most of these complaints have been an issue of the past. One surprising fact about these compliants as I see it now is that, its often from newbie accounts. Why is that?
Are there no ranked up users playing on the casino and sportbook! Why aren't them having same experience... there seems to be something fishy about all these accounts and this one is from yesterday's registration.
I'll say you should follow in on Khaled0111's advice to find your solution after trying it out with the support team.
That only means that these newbie users got introduced on coinplay outside of this forum and create an account after checking the internet that they have an active community here to share their experience. Its the same for all the casino here.
So I don't think there's another reason for that unless its proven what we most thought about newbie posting accusations.
And yeah, posting scam accusations and messaging customer support answer those questions and hopefully solve the issue.
It is necessary to check all details of complaints, Very often newbies do not read the rules of casino sometimes they say fake information. That is why it is not necessary to trust complaints and check all the information before making decisions.