I can see some scam accusations against Betnomi in this thread and the betnomi team needs to address them before the people perception of this casino changes.
One reason maybe the new year holidays and lack of staff to process the complaints, but then if this is the issue or any other, they need to communicate it to their players, so the panic is not created when people are unable to get their withdrawals.
Exactly, when such a delay happens having a close communication with their costumers is the very best that it can be done to alleviate the doubts of their clients, obviously a delay on the withdrawals is always a problem but when we add all what transpired during the last year then people are very nervous, even if during the last days the market has recovered a little bit, so it is important to recognize the circumstances surrounding this delay as they are not optimal and they are causing people to panic more than usual, however I am sure this will be resolved given enough time.