Im still positive that they come back and resolve the issue because they already spend a lot of money on forum promotion just to ruined it for a 1000Euro complaint.
There has a very good start-up when they entered the forum with intense promos as their signature campaign lasted for some months before they pause or with the promise of relaunching the campaign, so at that, I agree with you that the inactiveness is the result of their none response to the accusations and the admin may probably not be aware of this new development as regards their trust review.
I believe that whenever they come online, they will do all that it takes to get answers to all the questions and possibly get the red tags removed at some point.