Dear users, I apologize for the long absence from the topic, most of the problematic cases will be resolved today. 
Also, please be prepared for the fact that if you have submitted a withdrawal request, you will have to go through KYC (bonus accounts).
I want to be clear - since the launch of no deposit bonuses, we have had many problems, some of which we underestimated. The first and main problem is multi-accounts, as soon as the user loses the bonus, he simply registers a new account and starts again (and this, unfortunately, can continue indefinitely). These problem cases lead to constant review and prevent us from focusing on the implementation of our planned updates.
It's a good thing that you are resolving the problems As soon as you can since I myself is expecting that this will happen. There are too many abusers lurking out and multi accounting is one way that they can abuse the no deposit bonus as it happened to many casino. It can surely improve the traffic from your casino but it doesn't mean it can sustain you long term given that whenever you remove the no deposit bonus, those abusers will simply leave out on your casino. I'm guessing that you will soon change the bonus rules to have the necessary growth you need in developing and implementing updates. Also, please be prepared for the fact that if you have submitted a withdrawal request, you will have to go through KYC (bonus accounts).
I want to be clear - since the launch of no deposit bonuses, we have had many problems, some of which we underestimated. The first and main problem is multi-accounts, as soon as the user loses the bonus, he simply registers a new account and starts again (and this, unfortunately, can continue indefinitely). These problem cases lead to constant review and prevent us from focusing on the implementation of our planned updates.
A no deposit bonus? I have never seen a no deposit bonus in Neodice before, however, there are 3 gamified faucets that can be abused very easily if someone has a lot of extra time and the patience to play the faucets until it reaches minimum withdrawal amount of $20.