It almost seems as though a disclaimer can shield casinos and related organisations from anything but, that shouldn't be the way.
Why else should a platform choose not to respond to accusations here but yet prefer to do it somewhere else? That doesn't feel right, yeah...

They've got an account here, they've got customers here and even a thread for discussions here so, its obligatory to attend to there customers here as well.
Although, they must make sure to handle sensitive matters carefully, far from the public eyes.

How they handle the situation don't just dismiss it but, increases there reputation as well. It's a win for both sides actually.