Hello,
We have received a wrong odds/void bet instruction for that market from our Sportsbook provider and we handled it accordingly. I'm sorry if you think it was valid, but we disagree.
Please,refer to our Terms of Service:
3.1. Sportsbook platform reserves the right to cancel any bet made on obviously bad odds, switched odds or a bet made after an event has started.
as a casino where you have owners you are free to set your rules or TOS and all customers who create accounts in your casino must respect your TOS, in this part we all agree, now when you come to this forum and say that your Sportsbook provider gave you wrong odds instructions and you don't provide any proof of that, it becomes something suspicious, I hope you understand that, moreover, if the problem is on your side and on the provider's side, because the customer is the one who should suffer the consequences of the your mistakes?
Anyway, as I said, you are a casino that has an owner and the owner of the casino sets the rules and the customer who creates an account at the casino just has to respect these rules, I just hope that at least you can post proof of what you just did post