Wouldn't bother posting here, useless. Owed 0.161448 BTC since November, same reason as you except wins from cash. Email the licensor at complaints@gaming-curacao.com and get an ADR.
When Betnomi closes under some cloud of controversy, and I'm sure it will, hope everyone that shilled for them remembers to apologise.
As far as I remember, you were given a meaningful answer, and I'm surprised that you are still complaining about the November case. When Betnomi closes under some cloud of controversy, and I'm sure it will, hope everyone that shilled for them remembers to apologise.
CicadasTR, On 22-09-30 you placed some bets related to the event (Asley Gonzalez Macias - Lourdes Juarez). The bet was settled as returned (voided) on 22-11-01. Betnomi uses data and odds feed from company X (company X handles all bet settlements and calculations). On day z, you contacted our support team to complain about this bet.Our team explained to you that the bet was correctly settled as a returned bet across the entire company X partner network (It is standard practice to return such bets or abandoned matches).
As a show of good faith, we reached out to company X to reverse their decision and resettle the bet as a win and bring the case to an end. However, shortly after this was done, our risk team identified dacat0r0r (your account) as a fraudulent user based on Betting pattern and upon checking activity, it became obvious this is something you has done across multiple sportsbooks. To remedy the situation, we requested dacat0r0r (your account) complete identity verification.
You provided us with "Bob" as his first name and had "Bobster" on his ID card also, provided "Feb 20, 1234" while the date of birth on your ID card was "Feb 13 1234" (information changed). Due to a mismatch between the information you provided and the information on your ID, our automated identity verification service provider (veriff.com) declined verification. We had to manually correct this information for the verification to be successful, this process took about 2 days which is usually relative to our workload. As for the document confirming the address, we have approved the utility bill you provided, but unfortunately we cannot approve the screenshot of the betting history from some other bookmaker in the form of source of funds.
Clearly, screenshots of winnings are not an acceptable form of source of funds.
- Ownership of a business
- Employment
- Inheritance
- Investment
- Family wealth
Acceptable forms of source of funds include (as stated in our KYC/AML policy which can be found here; betnomi.com/aml under the "Source of wealth" tab). Once you provide a valid source of funds, we will approve it and remove the restriction on your account but until that requirement is met, we intend to keep account suspended. In any case, we are here and we will continue to remain transparent.
As a show of good faith, we reached out to company X to reverse their decision and resettle the bet as a win and bring the case to an end. However, shortly after this was done, our risk team identified dacat0r0r (your account) as a fraudulent user based on Betting pattern and upon checking activity, it became obvious this is something you has done across multiple sportsbooks. To remedy the situation, we requested dacat0r0r (your account) complete identity verification.
You provided us with "Bob" as his first name and had "Bobster" on his ID card also, provided "Feb 20, 1234" while the date of birth on your ID card was "Feb 13 1234" (information changed). Due to a mismatch between the information you provided and the information on your ID, our automated identity verification service provider (veriff.com) declined verification. We had to manually correct this information for the verification to be successful, this process took about 2 days which is usually relative to our workload. As for the document confirming the address, we have approved the utility bill you provided, but unfortunately we cannot approve the screenshot of the betting history from some other bookmaker in the form of source of funds.
Clearly, screenshots of winnings are not an acceptable form of source of funds.
- Ownership of a business
- Employment
- Inheritance
- Investment
- Family wealth
Acceptable forms of source of funds include (as stated in our KYC/AML policy which can be found here; betnomi.com/aml under the "Source of wealth" tab). Once you provide a valid source of funds, we will approve it and remove the restriction on your account but until that requirement is met, we intend to keep account suspended. In any case, we are here and we will continue to remain transparent.