If the support team is responding to your chats and telling you to be patient that you will receive your payment or you can withdraw the wins then I will advise you to patient because positive response brings positive result. Probably there is a technical issue on the withdrawal. This also happened in the Fiat banks withdrawal system. There are some times you can only deposit but cannot withdraw. So you have to wait for the withdrawal network to came back in full Operation. So for the inconveniences. Please I am not their representative. Just consoling your eagerness to withdraw.