And then @OP didn't even bother to reply to the representative and give him the requested username.  Now I am doubting the validity of the accusation since, the representative stated that there is no email inquiry about the issue and for the second and third time, the representative asked for the username so that he can verify if there is really that case in their system.  @OP better answer the Duckdice representative than answering other users' queries here.  Your priority should be establishing communication with the casino representative, not other users,