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this will be a lesson for you, before you really want to bet on online gambling platforms, do rigorous research before you really lose your money.
and my suggestion include screenshot proof or whatever and write it on the scam board.
Regardless he is from, at least he did not decide to deposit even more, I have seen people who claim to have lost thousands and thousands to this casino. So it was not such a very expensive lesson.
Also, it catches my attention they always copy and paste the same message in their emails when they have decided to scam their clients. I have noticed a possible pattern: it seems they block users faster depending of how many win/losses they have accumulated.