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It would be better to open a topic in scam accusations. Looked at your screenshots and the conversions with the team are in Spanish. Could you explain what they were saying as my Spanish is not great. It seems that you failed audit, does it mean you failed KYC?
hello, Spanish is my native language and I can tell you the support answer to lois2016.
support said they were restricted from withdrawals due to bonus abuse and asked lois2016 to deposit 1500 usd and wager 3000 usd to remove account restrictions.