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Hello, can you please cheack your email, support@duckdiceio i have sent many emails and got no respond, i am banned from your site, i cant acces to any thing.
Maybe you can also send the Duckdice team a private message here, they are likely to respond faster compared to emailing them,
As i learnt from one of the Duckdice representative in another thread, there have been a case of someone blackmailing the casino, saying the team must pay him a certain amount of money, else, he will destroy the reputation of this casino can going from forum to forum spreading negative reviews of Duckdice casino...
So i just hope your casino is genuine, that you are not one of the alt accounts the Blackmailer is using to carry out his nefarious activities, if it happens that you are one of them, be sure that you will be getting a negative tag.
their support team already responded to greatnino's post so they know the issue. it is possible that they have already received the emails greatnino sent them and are now reviewing them. it is not uncommon that a casino takes several days before responding again. I suggest that greatnino be more patient.