Hello, everyone.

It's Carlos. I'm here to provide another update.

Please take note that my last response was on the 13th of January.

The next days were both a Saturday and Sunday which is my day off, so if you are expecting any updates nor response from weekends, it's likely not to happen.

Currently there are 4 complaints.

-dorjan (OLE7 ID)
-didi123 (OLE7 ID)
-muster21 (OLE7 ID)
-Ferum360 (Bitcointalk Username)

For the three accounts, I have already been told the reasons why the account was banned, although the customer support team and compliance team has told me that
they do not disclose the exact reasons why accounts get banned or locked. However some illegal actions are: Multiple accounts, Illegal Arbitrage betting etc.

For Ferrum360, I believe I sent a DM but if you have not received it, please DM me your OLE7 ID so I can also investigate what has happened.

Apologies for the late response, and being inactive. Please do not think I myself or this platform is running away from these concerns, I have been firm with my team that I will not leave this forum and be transparent with the best of my abilities.

I just want to finish this, and start promoting once all these concerns are cleared and have been explained.

Thank you and apologies for the late response.

-Carlos