I just got a note from them that re refund was rejected by my bank.... Does not seem legitimate as this is the account we use for all our website orders and no one has had a problem with it in the 6 months we have been using it.
Lu (kncminer)
Apr 10 15:24
This is a follow-up to your previous request #17564
HI,
Both of your order 11906 and 11156, the refund are bounce back to us. Here is the copy from our bank and with the reason why it bounce back.
Can you please double check with your bank and proveded us the rihgt bank details, so we will process the refund again. Thanks!
Med vänlig hälsning | Best regards
Lucy Edvardsson
Kncminer
www.kncminer.com Office: +46 8559 253 20
I will go ahead an provide them with a 2nd account that I know also works just in case.
Does it have anything to do with the following?
We have just switched banks (you will notice if you check out with Bank Wire our account is no longer a Bank of America in St Louis, but a Local Wells Fargo), due to the many issues we had sending refund wires from our BoA account. We are currently finishing moving over the funds from BoA to Wells Fargo, and anyone who is still owed a refund check by mail will be getting a Wells Fargo business check refund via UPS within the next few days. Tracking numbers will be sent via the applicable zendesk tickets.
I assume so. I dont see why they had problems with the BoA account, but I now told them to send to our Well Fargo instead.