If you really want to know how much of a mess this exchange is, just check out their trust ratings -
https://bitcointalk.org/index.php?action=trust;u=194708I have so many people complain about them, and most of them have not been able to recover their funds once they reject your KYC and other forms of verification.
After that I started hearing more complaints about their shady practices--but never anything about Skype calls. That seems odd to me.
I think I have seen some people go through all the verification steps including video calls or Skype call but still got denied their money. Their goal is to make up impossible verification steps such that the person claiming his funds gives up.