Quote from: purka5 on January 26, 2023, 09:31:57 AM

Quote from: wxa7115 on January 26, 2023, 05:38:47 AM

Quote from: bachezy on January 25, 2023, 10:45:44 PM

After losing for 2/3 months, i finally have a decent sum to withdraw, and Cloudbet wants 6 months to review my bets. So my account is closed for now when they have ~1100USDT balance from me.

Proof: https://imgur.com/a/C4mtU1F

This is very unusual, when I read your post I thought you meant cloudbet will take a look at your betting history during the previous six months and take a decision about your account, but it seems the support is actually going to take six months to give a verdict about your case, an amount of time which is simply too long.

I could get if they took a few weeks to solve a difficult case, but six months is simply too long as unless the amount you want to withdraw is quite high many people will just forget about it and assume they will never receive that money.

Cloudbet is on the market more than 10 years. It has a lot of users. May be that is why support works so slow. But 6 month to make decision is too long term.

if the bookmaker has a very large number of users, then he needs to hire more employees!
in this case, I very much doubt that they do not have time to process the current problem.
the bookmaker demonstrates impudent behavior - withholding funds for 6 months!
Commentators on this forum will write that "such are the rules of the bookmaker." And I'll tell you that the licensing authorities need to strictly prescribe the rules regarding payments!
I am sure that the bookmer did not like the bets on this account, but there is no evidence of its violation! And so he decides to punish the owner of the account in this way.

Write more complaints! Lower the rating on all resources for such bastards.
He must clearly understand for himself - there is no need to punish "undesirable players"! It is necessary to create conditions under which it will be impossible for these "undesirable" players to make "undesirable" bets! And if he prescribes impudent dishonest rules - like withholding funds for 6 months - then the bookmaker's rating should fall so much that it will have to be closed!