Hello all, tell me what documents are required HitBTC?
I sent - withdrawal of cash in a few days then depositing cryptocurrency, crediting wages.
I'm trying to get through to support, but no results - they just do not say what exactly they need.
Maybe someone on the forum has dealt with this?
Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.
Please provide us with an actual source of funds, and we'll be happy to proceed.
Can you please tell what are the documents you provided to them and they rejected it? If its in the form of fiat then bank statement is enough to be considered as valid source of income while if it is crypto then its kind of complicated but proving the address history and how did you made that with enough evidence is good though, if they still not helping to complete the verification then there is no actual way.
Cryptocurrency was bought with fiat.
Were provided - bank statement with payroll, cash withdrawal statement.
But they say = "actual source of funds"
Previous statement is less than a week old. I sent a new one
Probably they were asking for salary slip which confirms that you're getting paid for your work officially but I don't remember any exchange asked for such sensitive details to prove the source of funds, in most cases providing the bank account is enough and they will let you to clear the withdrawal.
As most others said they're known for their shady behaviour so create accusation against them and tag them on any media as possible to bring their light towards this which may help you to some extent.