Anyone here try to use the support ticket of Blackjack.fun on discord server like me? I try to use it yesterday because the live support button on the casino is not available. I create a ticket but theres no one answering in the discord ticket whenever the live chat support is not available too. Does same admin handling all the concerns in both discord and live chat?
I think it will be good they will assign different admin to handle support ticket on discord. Btw discord support ticket is much better on live support because you can leave your concern even if admin is offline unlike live support which doesnt record all the previous conversation.
Currently the team is pretty small I think, so that's the main reason. However let's hope that if the site grows, the staff also grows, but for now people need to be a bit more patient to have their case handled.