Update:
Dear Trader,
Thank you for your reply.
Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.
Please provide us with an actual source of funds, and we'll be happy to proceed.
Anyone understand what they want? I provided them with a cash withdrawal statement, a statement from work with annual income. They write in riddles without explaining what they want.
This is not only your problem but the problem of many users who have deposited their funds on this scam platform, as they mentioned, the public blockchain explorer and wallet screenshots are not acceptable sources for the funds' report, the funds' report should describe all the actions you have performed with these funds in chronological order before sending and depositing them to the HitBTC platform and you must provide full-display screenshots containing the details of the mentioned transaction visible such as hash and address and if your funds were initially on another exchange platform then you have to send them full-display screenshots of your withdrawal history on that platform. What I have seen from the reviews about HitBTC is that it is a bad platform that lacks transparency, so try again to provide them with what I mentioned to you, and you will be lucky if you can withdraw your funds from their untrusted platform.