Hello. You have violated our rules by using 3rd party software which detects arbitrage situations and makes auto bets in these situations. This forbidden activity caused losses to our company. We have calculated and deducted the amount of that loss from your account. Please, don't violate our rules in the future.
How the hell do you calculate the 'losses' caused by someone arbing your book? Are you trading off each bet?
I'm starting to wonder if you really are just forwarding all the bets through to Bet365. I can see that you already rip off all their events, odds and live score feeds.
I stopped using your book when you started to cancel my bets whenever you felt like it. Sounds like others have run into the same problem!