You are right, a reputation is created over the years, and you can lose it very quickly. Therefore, it is important for each casino to organize the support service as best as possible so that there are no complaints about the casino and people do not complain about the casino on the forums. It is necessary to solve all the issues and problems of the players promptly.
Maintaining a reputation is a very long and time-consuming job. To maintain your reputation, you need to work honestly, constantly improve the platform of casino, add new services and services. You also need to have good support that will promptly resolve all issues.
I have seen that there are many gambling platforms whose reputations have been damaged because of their mistakes or failure to control the systems they created themselves
So it's good if new gambling sites learn from the mistakes of their predecessors (dead gambling sites) and as far as I can see Coinplay is a new gambling site that has great potential to become one of the best crypto gambling sites in the world