Update:
Dear Trader,
Thank you for your reply.
Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.
Please provide us with an actual source of funds, and we'll be happy to proceed.
Anyone understand what they want? I provided them with a cash withdrawal statement, a statement from work with annual income. They write in riddles without explaining what they want.
It simply means that "they don't want to give you back your money" That's what they have always done to their customers
I stopped using HitBTC a long time ago, but i tried logging in today and this is what I got. Very laughable. Imagine if I had left money there
[img heigth=100]https://i.imgur.com/mVdPt63.png[/img]
It's appalling. Moreover if you had "only" less than dozens USD of cryptos remaining on your account they are certainly already swept by them. Because they're applying a new rule since several months without noticing users.
If you have not made any trade, deposit or withdrawal during 6 months they take a $10 fee each extra month of inactivity. And it wouldn't be surprised if they apply this rule to locked accounts too.
17.4. Inactive Account Fee. In case during 6 (six) months the User has not made a single Trade, or single Deposit, or single Withdrawal of Funds, the Account of such User shall be considered Inactive Account (Inactive Account ). For all Inactive Accounts, HITBTC applies a monthly fee, which is the equivalent of 10 (ten) USDT at the current SPOT rate of the USDT to the Currency in which the fee will be debited (Inactive Account Fee ). From the moment of recognizing the Account as Inactive, HITBTC has the right, without notification of the User, to debit Inactive Account Fee every calendar month. Inactive Account Fee debit occurs before the 10th (tenth) day of each such month. Herewith, the Account ceases to be considered an Inactive Account from the date of execution of any of the following actions: one Trade, one Deposit, one Withdrawal of Funds. The debiting of Inactive Account Fee shall discontinue from the date when the Account ceases to be considered an Inactive Account. Inactive Account Fee is debited by HITBTC in any Currency in which the Funds are available in Inactive Account at the time of such debit. If the amount of Funds in User Account is less than the amount of Inactive Account Fee, HITBTC debits the entire balance of Funds from such Account. Inactive Account Fee is debited starting from 1 June 2021 for each Account, which is considered as Inactive Account as of such date and hereinafter for each Account that is considered as Inactive Account according to the conditions specified in this Clause.
https://hitbtc.com/terms-of-use