Dunno how funding works on this platform, just referred to their explanation in the ann thread.
Next concern for pale_cutie
This is the exact message;
"Already investigated this, the user shared two screenshot(s) and in both of them,
Transaction ID(s) were different. Our payment team said that they didn't receive this deposit yet.
However, I will co-ordinate with them again and will update the user via email today itself."
The part I wanna know is the Transaction ID(s) they're doubtful about, can you share here also the screenshot they're referring to?
and believe it to be an error within their system.
But it's necessary to hear from their side, you may not know their concern to handle this. You're now sharing some screenshots publicly, how do we know they're authentic? or basically you get the pictures from someone (real user) who asks for your help personally then you claim it with a new account. Not accusing you back, this is just a common scenario fake "support" uses.
So no need to hurry, your turn has been used. Let them come here to clear things up.