Hey LEVSKI7,
We asked you couple of times to send us an email and we would fix your problem if there is some
We are still waiting for your response and will be glad to help you out.

Overall, sometimes casino demands to check some players that may use suspicious strategy and costumer service tells you maximum time that this process can take

I hope I will get your information to prioritize the case.

Our players always get the their funds, unfortunately player investigation part may happened sometimes but we are here to help you out and speed up the process