It isn't fair that you're not getting any response from their customer support. The least they can do is help you figure out why you're experiencing such issues. This is why I still rate MEXCGlobal'S customer support in terms of swiftness in response to customer's query.
I hope you get the issue resolved buddy.
I don't know, but it looks like you are shilling for the MEXC Global centralized exchange, you have made 7 posts and you mentioned MEXC Global exchange in all the posts you've made in the forum. I don't know anything about this crypto exchange, and i've never heard about them before now, i believe it is the same for many members here. Most centralized exchanges have very bad customer support, and i believe this exchange you are shilling is not different; but most importantly, the domino effect from centralized exchanges and services collapsing last year is still affecting the market and i don't think it is wise for people to even use exchanges that are not well known.