Hello, everyone.
I haven't provided an update for quite some time since I've been internally discussing each cases.
This is a discussion between me and a rep from our CS team, according to him and the Risk Team/Compliance Team.
"For Dorjan, it was a case of multiple accounts wherein another username is xudi59."
I asked the cases for these users
1. didi123
2. ferrumsc2
3. muster21
They did not disclose the issues but again, they may fall for some of these reasons.
why can't they say the reason why the 3 accounts were banned but they can for Dorjan's account? I mean, it is not that hard to say what's the reason why the 3 accounts were banned right?
this is one of the things that frustrates me with casinos(well, not really limited to casinos), they always fail to properly communicate with the people who gamble on their gambling sites that experience issues.