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It's always frustrating when restrictions are imposed, but you should know that it's not uncommon in the betting world. You should definitely reach out to Cloudbet's customer support and see what's going on. Maybe there's just a mix-up or a limitation that you're not aware of. Have you taken a look at the terms of service? It might hold some answers.
Most of user get surprised when their account restricted due to that reason are definitely not reading any rules which is clear written on their TOS. Then after than they blame the casino for what issue they faced so to avoid this much really better to read the rules first or if you are not sure about the words written better ask the support since from that they can get a good answer for the question they want to ask.