if indeed all the complaints here are about violations, why not provide evidence of violations or mention what violations the customer has committed. I say this because of the several complaints that have arisen there are no real reasons that can be accepted by the customer in question and for me it is not a fair decision.
usually a casino says fair decisions, they include real reasons and evidence about the violation or other violation of casino rules.
In every action there must be a purpose and reason for it and we don't know what the real reason the casino did was that they don't want to provide evidence and the type of violation committed by each user.
Or is it possible that the complaints of infringement are just boasting or false accusations made so that the casino is not at fault and all blame is only placed on its users?
If it is said about fairness, then it is clear that we all know that it is indeed unfair because they can only beat and say everything because of mistakes made by users without them providing clear evidence of the violations that have been made.