Please allow me to also explain what else happened, that was not on your follow-up explanation.

pale_cutie provided a TXID showing they've deposited the said amount of what they sent from binance, alongside the screenshot showing they deposited from binance to their wallet and then to your deposit address, so you basically already have all the necessary info to clear the problem without escalating it to this phase.

As nicely explained here, it shouldn't be a problem at all --or a case of misleading info at the very least-- for your compliance, security, deposit, or whatever team handling that task to verify this. With the TX hash, or even the customer wallet address, it should be enough for your team to verify that they've indeed deposited the said amount to your wallet. Your team asking for payment receipt pretty much just just asking for unnecessary situation.

That case is closed and I didn't mean to make further fuss about it, or to patronize you, but your team should at least learn to take responsibility --as well as perhaps learning how a crypto works-- and admit it when the mistakes happened at your end instead of saying " you quite mislead".

As you've shown a good gesture by beginning to addressing cases raised against you on the scam accusation board, I will refrained from tagging you like I said here. I will try my best to follow each of the cases addressed to you and see through it with the community. I hope you can tag along and clear every single cases raised against you.