Don't worry about that balance it will be taken care of by their representative @SirJohnVonSlotty during working days. We promised that you guys can withdraw the winnings and we plan to stick with it. Everybody so far got their money without doing KYC and we will do everything in our power to keep it that way.

I guess most of you doing reviews could get targeted by matrix since you guys are making new accounts, taking bonus, doing required roll over and trying to pay it out. Basically the behavior pattern that every multi account bonus abuser would do.

We agreed beforehand with Cro2 that all the withdrawals will get approved. I already talked with a portion of the team and we'll get to it tomorrow morning.

Could you just give me more info so that I can solve this quicker, did you use a VPN? Which country did you use? And can you send me your nickname used on the site over PM so that I can pin point you

And as Trofo mentioned, I will need to check if the system works as intended or if the KYC rule wasn't followed by our CS, either way you'll get your money and I hope you'll leave this campaign with a happy face.

Update 6. Feb: This has been actioned and you've been messaged by the CS. It should be sorted out