I believe you are not the only one with this issue, I read several complaints in regards to this same issue, and I thought that the team behind this casino should have resolved this by now, it's really unprofessional that the issue still lingers and worst of all is the fact that their customer care seems to be doing about it, not even responding to tickets.

Anyways, just hope the the OP comes around with a solution to this issue, or like the previous comment said, you can pm him, and hope he comes online soon.