So in this case, @Jackbit.com must check "Allow newbies to send you PMs." on (Personal Message Setting). Because as customer support, which has an announcement thread here, @Jackbit.com must respond quickly if any customer has a problem like the above. And, I read a page above, a user has success withdrawn the money, so you don't need to worry if you gamble according to the procedure.

you don't need to bother this case if you read LEVSKI7 trust because he always does like that everywhere.